Temecula 24 Hour Urgent Care

Customer Feedback on Urgent Care Experience

• Customers appreciate friendly and caring staff who listen to patient concerns without rushing.
• Easy scheduling and online check-in system are highly valued.
• Some customers reported thorough testing and effective treatment, improving their condition.
• Multiple customers expressed willingness to return and recommend the urgent care to others.

• Some customers experienced long wait times, even with an online check-in system.
• Frustration with staff not prescribing necessary medications, potentially due to substance abuse policies.
• Issues with prescription handling, including delays and errors in sending prescriptions to pharmacies.
• Instances of staff incompetence and lack of urgency in treatment, leading to patient dissatisfaction.

Common Themes

Feedback suggests a mixed experience at the urgent care facility. While many customers commend the staff's friendliness and the convenience of the location, issues with prescription management and long wait times are recurring concerns. Additionally, inconsistent treatment quality and staff competence have been highlighted as areas needing improvement.

Suggestions for Improvement

• Implement stricter protocols for prescription management to avoid delays and errors.
• Enhance staff training to ensure competence in performing medical procedures.
• Improve efficiency to reduce patient wait times and enhance overall experience.
• Address communication issues between staff and patients to ensure clarity in treatment processes.