Spine and Sport Physical Therapy – Temecula

Customer Feedback Summary

Some customers faced issues with appointment scheduling and communication:

• One customer reported scheduling delays and arrived for an appointment only to find their doctor was unavailable for two weeks.
• Feedback suggests dissatisfaction with communication, as a voicemail reminder was received despite the doctor's absence.
• Concerns were raised about feeling undervalued and perceiving the service as unorganized.

Many customers shared positive experiences regarding the service and staff:

• Customers praised the friendliness and helpfulness of staff members, particularly Angeline, Rick, and Rush.
• The staff was described as nice, helpful, and wonderful, contributing to an overall positive atmosphere.
• Feedback highlights the professionalism, organization, and knowledge of the therapists.
• Dr. Scott Horn received specific commendation for his educational approach and assistance in recovery post-auto accident.

Despite some scheduling issues, the overall sentiment is positive:

• Customers expressed feeling better after visits and recommended the clinic to others.
• The respect and personalized care received were significant factors in customer satisfaction, leading to high recommendations for Temecula Spine and Sport.