Spa Swan- Massage

Customer Feedback on Spa Services

• Some customers highlighted the relief and satisfaction gained from a 1-hour massage session, describing it as a bargain at $70. They reported feeling rejuvenated, particularly mentioning back pain relief.

• Feedback suggests that the spa offers the best deep tissue massage in town, with customers expressing high satisfaction with the service quality.

• Several customers reported dissatisfaction with the service, citing unprofessional techniques. For instance, one customer noted the absence of lotion or oil and described the massage as non-relaxing due to a fan blowing and lack of proper coverage during the session.

• Feedback indicates issues with customer service, particularly concerning tips. One customer's fiancé experienced rude behavior from workers when they demanded a higher tip than offered, leading to dissatisfaction.

• Concerns about the facility's condition were raised, with descriptions of it being worn down and old. Customers also mentioned discrepancies in massage duration and lack of attentiveness to specific needs, such as post-pregnancy body tenderness.

Overall Recommendations

While some customers have praised the spa for its deep tissue massage and affordability, there are notable concerns regarding service quality, customer interaction, and facility condition. Addressing these issues could enhance customer satisfaction and retention.