Rancho Physical Therapy

Customer Feedback on Service Experience

• Michelle and Johanna were praised for their incredible and accommodating service.
• The entire staff was noted for being helpful, even assisting with an infant during therapy sessions.
• The front desk staff received compliments for their kindness and helpfulness.
• Scott and his team were recognized for providing the best care.
• The location was described as having the best physical therapy in all of California.

• Concerns were raised about the receptionist asking inane questions about various insurances.
• There was a perception of the receptionist being preoccupied and not caring.
• Complaints about frequent rescheduling of appointments were noted.
• A desire to give negative stars due to dissatisfaction with staff was expressed.

Conclusion

Feedback suggests a mix of highly positive experiences with certain staff members and negative interactions with others, particularly in regard to the front desk and scheduling. Overall, the quality of physical therapy provided is highly praised, indicating a strong reputation in that area.