Planet Fitness

Customer Feedback Summary for the Gym

Feedback suggests that this gym has several strengths and areas for improvement. Customer reviews highlight both positive experiences and aspects needing attention.

• Cleanliness and Safety

  Customers have mentioned that the gym is generally clean and safe.

• Friendly and Helpful Staff

  The staff, especially McKayla and Gabriel, are noted for their professionalism and helpfulness.

• Facility Management

  The gym is well-managed by Gabe, maintaining a positive environment for members.

• Additional Amenities

  Features like the hydro bed and chair massages are highly appreciated by customers.

• Equipment Maintenance

  Feedback suggests that some equipment needs updating and better maintenance to enhance usability.

• Cleaning Practices

  Concerns were raised about equipment cleanliness, as members often clean machines themselves.

• Operating Hours

  Customers express a desire for extended hours, including earlier opening times on weekends.

• Equipment Usability

  Some customers are dissatisfied with recent changes to gym machines, impacting their workout experience.

Overall, while the gym is praised for its staff and cleanliness, attention to equipment maintenance and operating hours could enhance member satisfaction.