Planet Fitness

Customer Feedback on Planet Fitness

Customers have shared their experiences at Planet Fitness, highlighting both positive aspects and areas for improvement. The feedback provides valuable insights into the features and services of the gym.

Positive Aspects

• Cleanliness and Organization: The gym is consistently praised for its cleanliness and organization, particularly by the night crew. Customers appreciate the effort made to maintain a tidy environment.
• Friendly Staff: Many reviews highlight the politeness and respectfulness of the staff. They are noted for their friendly demeanor, often remembering regular customers by name and engaging with a smile.
• 24/7 Accessibility: One location is commended for being open 24/7, providing flexibility for customers looking to workout at unconventional hours.
• Ample Parking and Spacious Facility: Customers appreciate the ample parking space and the large, single-level layout of the gym, which contributes to a comfortable workout experience.
• Quality Equipment: The mats for floor exercises are noted for being padded and easy to clean, which enhances the workout experience compared to other gyms with worn-out equipment.
• Value for Money: Customers find the gym to be a great value, especially with options like the Black Card membership that allows a guest to accompany them for free.

Areas for Improvement

• Older Equipment: Some feedback points out that the equipment is older and the weights are not as heavy as desired, indicating a need for updates.
• Limited Operational Hours: There is a request from customers to revert to 24-hour operations every day, as it was before, to accommodate different schedules.

Overall, feedback suggests that Planet Fitness provides a positive and valuable workout experience, with particular strengths in customer service and facility maintenance, though there is room for improvement in equipment upgrades and operational hours.