OasisMD Lifestyle Healthcare

Customer Feedback Summary

Customer reviews for Dr. David Chao, MD, and Dr. James Chow reveal mixed experiences. Here are the key points mentioned by customers:

Positive Experiences

• Dr. David Chao and Dr. James Chow are both recognized for their professionalism and expertise.
• Dr. James Chow is noted for his kindness, compassion, and willingness to address patient concerns.
• Patients appreciate the promptness of Dr. David Chao and the efficiency of the office visits.
• The staff, including Mavis, are frequently praised for their excellent service.
• Dr. James Chow provides patients with hope and reassurance, making them feel comfortable and informed.

Negative Experiences

• Some patients felt Dr. David Chao was dismissive and uninterested in addressing additional concerns during appointments.
• There were complaints about a lack of communication, such as not being informed of next steps and long wait times without updates.
• Concerns were raised about the absence of follow-up communication post-procedure, leading to dissatisfaction.
• One review mentioned dissatisfaction with customer service, including the responsiveness of the receptionist.
• Confusion regarding billing and the authenticity of online reviews was expressed by some patients.

Overall, while many patients express satisfaction with the care they receive, there are notable concerns about communication and follow-up that could be addressed to improve patient experience.