Massage Envy

Customer Feedback on Experiences

• Customers frequently praised the professionalism and skill of the staff, including Rebecca, Jeremiah, Danielle, Hannah, and Brittany.
• Rebecca was highlighted for providing a relaxing and personalized massage experience, particularly appreciated by a customer on their birthday.
• Jeremiah received accolades for his polite and professional demeanor, leaving customers feeling significantly better after their sessions.
• Danielle and Hannah both delivered massages that relieved tension and provided relaxation, with specific mention of Danielle's ability to alleviate pinched nerves.
• Brittany was noted for her knowledge and focus on skin hydration during facials, contributing to a satisfying experience overall.

• Feedback suggests a need for better deals for non-members, as some customers feel pressured to commit to a membership.
• Customers would appreciate more time dedicated to extractions during facial sessions, as noted by a specific request for addressing skin concerns.

Overall Satisfaction and Recommendations

Customers express high satisfaction with the services provided, particularly highlighting the expertise and customer-focused approach of the staff. Despite minor suggestions for improvement, there is a strong inclination to recommend the business to others, evidenced by a 10/10 recommendation from one customer.