Marcella Bonnici, MD

Customer Feedback on Front Desk Scheduling and Customer Service

• Customers report poor customer service at the front desk.
• Calls are often not returned, leading to frustration.
• Staff lack empathy and fail to apologize for communication lapses.

• Confusion over insurance queries when scheduling appointments.
• Issues arise when trying to book appointments for patients under specific age limits.

Feedback on Staff and Medical Team Behavior

• Customers encountered rudeness and a lack of professionalism from medical assistants.
• The doctor's cooperation and willingness to assist is questioned by patients.

• Based on the negative experiences, some customers do not recommend the facility for medical care.

Experiences with Dr. Bonnici

• Long wait times before getting an appointment with Dr. Bonnici are a concern.
• Feedback suggests a need for improved practice management and staff scheduling.

• Some patients express dissatisfaction, citing unprofessionalism and delayed referrals.
• Others praise Dr. Bonnici for being friendly, thorough, and genuinely caring.

• Difficulties in obtaining lab results over the phone due to rigid office policies.
• Concerns about timely access to healthcare and treatment for urgent medical issues.

Overall Recommendations

While some patients appreciate Dr. Bonnici's personable approach, the feedback suggests potential improvements in customer service, communication, and practice management to enhance patient satisfaction and accessibility.