Loma Linda University Health – Murrieta

Customer Feedback on Loma Linda Hospital

This summary highlights the key points from customer reviews of Loma Linda Hospital's emergency room services. The feedback provides insights into both positive and negative experiences.

Positive Aspects

• Customers have praised the staff for their polite and respectful bedside manner.
• Feedback suggests the hospital maintains a clean environment, with frequent sanitization.
• The hospital provides ample parking and has a vegetarian cafeteria, which is appreciated by some visitors.
• Some patients reported receiving excellent treatment during their visit.

Negative Aspects

• Many reviews highlight extremely long wait times in the emergency room, with some patients waiting over 48 hours.
• There are concerns about understaffing and insufficient bed availability, leading to prolonged stays in emergency room beds.
• Feedback indicates communication issues with hospital staff, particularly regarding the availability of doctors.
• Some patients experienced medical errors and inadequate care, such as delays in medication and incorrect patient preparation for surgery.
• Reviewers noted a lack of timely physical evaluations and challenges in accessing appropriate post-discharge care.

Overall Impressions

While some patients appreciate the polite staff and clean facilities, there is significant concern regarding the hospital's ability to manage wait times and provide adequate care. The feedback suggests areas for improvement in staffing and operational efficiency to better serve its patients.