Hector O. Pacheco, MD, Inc.

Customer Feedback on Dr. Pacheco

• Patients have experienced significant improvement after surgeries with Dr. Pacheco. One patient noted a remarkable increase in mobility, walking over a mile just months after surgery.
• Dr. Pacheco is described as caring, treating each patient with individual attention and striving to help them achieve their best health.
• Dr. Pacheco is acknowledged for his knowledge and courteous behavior, with patients expressing willingness to return for future orthopedic needs.

• Communication difficulties have been reported, with the office being hard to reach and calls often going to voicemail.
• Concerns about the lack of empathy and compassion from some doctors, with a specific instance of inadequate support for a patient's employment-related pain issue.

Conclusion

Feedback suggests that while Dr. Pacheco is highly recommended for his surgical expertise and patient care, there are areas for improvement in communication and empathy within the broader practice. Addressing these issues could enhance the overall patient experience and satisfaction.