Fallbrook-Temecula Valley Orthopaedic Associates

Customer Feedback on Medical Office Experience

• Customers appreciated the professionalism of the doctor and staff.
• Feedback suggests confidence post-consultation due to thorough pre-op appointments.
• Patients have reported significant improvement post-surgery, with reduction in pain and enhanced quality of life.
• Commendations were given to most staff members for their caring attitude towards elderly patients.

• Several customers expressed dissatisfaction with the billing process, noting overcharges and delays in reimbursement.
• Concerns were raised about the demand for upfront payments and the refusal of service for non-payment.
• Reports of dissatisfaction with the handling of injury follow-ups, particularly with delays in proper treatment and communication issues.
• Some customers have described their experience as frustrating due to perceived dishonesty and lack of support in paperwork processing.
• Specific negative feedback regarding the attitude of certain staff members, particularly in handling late arrivals.

Overall Sentiments

While the medical expertise and care provided by the majority of the staff received praise, significant concerns were raised about the administrative and billing practices, which negatively impacted the overall experience. Improvements in transparency and customer service could enhance patient satisfaction.