Dr. Steven T. Kelley, MD

Customer Feedback on Dr. Kelley and His Team

• Patients report successful surgeries on shoulders and knees, with no post-operative issues.
• Dr. Kelley is described as professional and thorough, with a friendly and professional staff.
• He is noted for going above and beyond, even taking personal time to address urgent cases.

• Billing department has been problematic, with claims of incorrect insurance billing and poor communication.
• Some patients feel neglected, citing lack of attention during appointments and insufficient post-operative care.
• Concerns about long waiting times for appointments and surgery, with some patients expressing dissatisfaction with recovery outcomes.

Overall Recommendations

Dr. Kelley receives mixed reviews: while many appreciate his surgical skills and dedication, issues with billing and bedside manner are significant for others. Patients recommend Dr. Kelley for his expertise, but some express reservations about the administrative aspects of the practice.