Dr Richard Uhler – Spine & Sports Medicine Family Practice

Customer Feedback on Dr. Uhler's Office

Positive Experiences

• Many customers praise the staff for being extremely friendly and helpful during visits.
• The NP Michelle is highlighted for her attentive and patient care.
• Dr. Uhler is described as exceptional, with a unique approach to patient care, treating patients like family.
• Customers appreciate his experience and accurate diagnoses.
• Quick and efficient service for procedures like blood work is noted.

Negative Experiences

• Some reviews mention rude and impatient behavior from the office staff.
• Issues with the denial of medical records access, which contradicts California state law, are reported.
• Patients express frustration over being dismissed with little notice and without explanation.
• Concerns about miscommunication and lack of accountability from the office staff are prevalent.
• There are complaints about being billed for supposed missed appointments.
• The office director's behavior and treatment of patients are criticized, contributing to a negative environment.

Suggestions for Improvement

Feedback suggests that improvements in communication, respect, and compliance with legal requirements could enhance the patient experience. Ensuring that medical records are accessible and addressing staff behavior could also mitigate negative experiences.