Dr. Bradley Baum

Customer Feedback on Dr. Baum and His Team

Customers have expressed high satisfaction with Dr. Baum and his ability as a surgeon. The overall experience with the surgery and follow-up care has been described as exceptional.

• Dr. Baum is praised for his expertise, kindness, and integrity.
• The Loma Linda surgery center exceeded expectations in patient care.
• Patients appreciate the smooth process coordinated by Pearl, the surgery coordinator.
• The front office staff is recognized for their kindness and helpfulness.

Feedback suggests that Dr. Baum is an exemplary orthopedic surgeon who effectively communicates with patients and provides thorough care.

• Patients have noted successful surgeries and attentive post-operative care.
• Dr. Baum's approach to patient care is appreciated for being honest and patient-focused.
• He is commended for calming patient anxiety and explaining procedures clearly.

Areas for Improvement

While the medical care and surgical expertise are highly regarded, there are some issues highlighted in the administrative processes, particularly concerning appointment scheduling.

• Customers have encountered difficulties in scheduling follow-up appointments promptly.
• There are reports of unhelpful and snotty behavior from the phone staff when trying to book appointments.
• Discrepancies between in-office interactions and phone interactions were noted, with in-office being positive and phone interactions described as cruel.

Dr. Baum's surgical skills and patient care receive outstanding reviews, while some administrative aspects, particularly appointment scheduling, require attention to enhance the overall patient experience.