Corona-Temecula Orthopaedic Associates

Customer Feedback Summary

Feedback from customers provides insights into their experiences with the medical office, highlighting both positive and negative aspects.

Positive Experiences

• Praise for Specific Staff: Customers have mentioned Janine and Kevin as exemplary staff members who went above and beyond to assist them.
• Successful Surgery Outcomes: Dr. Baum is credited with performing successful surgeries, notably repairing a shattered femur and hip, which resulted in the patient's ability to walk again.
• Friendly Environment: The office staff and nurses are described as efficient and welcoming, contributing to a positive overall experience for some customers.

Areas for Improvement

• Appointment Delays: Feedback suggests that there are significant waiting times, with appointments not starting on time and minimal time spent with the doctor.
• Communication Issues: Customers have experienced lapses in communication, such as delays in submitting necessary documentation for MRI referrals and receiving unexpected prescriptions.
• Lack of Empathy: Some customers have noted that interactions with staff, particularly over the phone, lack empathy and understanding, leading to feelings of incompetence and frustration.

Overall Impression

While specific staff and surgical outcomes have been praised, the office faces criticism regarding appointment management, communication, and customer service. Addressing these issues could enhance the patient experience and overall satisfaction.