Carbon Health Urgent Care Murrieta

Customer Feedback on Carbon Health

• Many customers appreciated the ability to make same-day appointments, enhancing convenience and accessibility.

• The application process was noted for its user-friendliness, allowing patients to fill out information in advance, reducing wait times.

• On-site labs and x-rays were highlighted as a beneficial feature, ensuring a comprehensive care experience without the need for multiple visits.

• Feedback suggests the staff is particularly friendly, with specific mentions of good bedside manner from doctors, contributing to a welcoming environment.

• Parents appreciated the thoughtful gestures towards children, such as providing toys and balloon gloves, which made visits more pleasant.

• Several users praised the efficiency of the service, often being in and out within 30 to 45 minutes.

• Overall cleanliness and professionalism of the facility were frequently mentioned as high points.

• Some customers reported issues with insurance claims, noting discrepancies between what was communicated regarding in-network services and what was later billed by their insurance companies.

• Concerns were raised about billing practices, specifically unauthorized charges made to bank accounts due to the company keeping card information on file.

• Feedback suggests there may be room for improvement in staff training and ethical practices related to billing and communication.

Overall Impression

Carbon Health is generally well-regarded for its efficient, friendly service and convenient features like in-house labs and same-day appointments. However, potential customers should be cautious about insurance coverage and billing practices, as these were points of dissatisfaction for some users.