Andrew H Thio Md

Customer Feedback Summary

The reviews provide a mixed perspective on the healthcare facility, highlighting issues with staff professionalism and customer service, but also noting positive experiences with specific providers.

• Some patients have had positive interactions with Dr. Thio, noting effective pain management and expressing gratitude for the care provided.
• One patient expressed satisfaction with Sara, appreciating her politeness and understanding during appointments.

• Numerous customers have mentioned unprofessional staff behavior, citing rudeness and lack of consideration.
• Feedback suggests issues with the front office, including errors in handling authorizations leading to canceled procedures and patient distress.
• There are complaints about the staff's lack of understanding and training regarding insurance policies and office etiquette.
• Some patients felt rushed and unheard during their appointments, questioning the overall quality of service.

Recommendations for Improvement

Improving the professionalism and training of office staff could enhance patient experience and satisfaction. Addressing the specific issues in customer service and administrative procedures may help in building a more positive reputation for the facility.