All Star Physical Therapy

Customer Feedback on All Star Physical Therapy Lake Elsinore

Customers have shared varied experiences at All Star Physical Therapy Lake Elsinore. Below are the key points gathered from their feedback:

• Many customers have praised the overall quality of care, highlighting the kindness and helpfulness of the staff.
• Therapists are described as knowledgeable, professional, and considerate of clients' therapy needs and goals.
• The facility has been recommended for its effective therapy sessions post-surgery.

• Some customers encountered issues with specific staff members, particularly noting a snarky and demeaning attitude from certain therapists, which has since been reportedly resolved.
• Office staff have made scheduling errors that resulted in inconvenience and time loss for clients.
• Concerns were raised about unprofessional behavior from a front desk manager, including incorrect appointment scheduling and billing discrepancies.
• Instances of poor communication were noted, which caused stress and discomfort for patients.

Recommendations for Improvement

• Addressing customer service issues at the front desk to ensure a smoother scheduling and billing process.
• Improving communication between staff and clients to prevent misunderstandings.
• Ensuring all staff maintain professionalism and respect towards clients.

Overall, while many clients have had positive experiences with the therapists, there are areas of customer service that require attention to enhance client satisfaction and trust.