All Star Physical Therapy

Customer Feedback on All Star Physical Therapy

• Josh and the PT team are highly recommended for their attentiveness and effective treatment plans.
• Patients appreciated the friendly and knowledgeable atmosphere, especially mentioning Dr. Josh Rodriguez.
• Andrew, a staff aide, was noted for being fun and attentive, enhancing the overall experience.
• Scott, Josh, and David were commended for their excellent care over a 3-month period for shoulder and sciatica issues.

• Some customers reported difficulty reaching the facility by phone after 3:30 pm.
• A therapist allegedly made inappropriate comments regarding insurance and the suitability of the facility for children, causing discomfort to the family.
• Unprofessional comments about a child's condition were highlighted as a concern.
• Displeasure was expressed over a canceled appointment due to not arriving 20 minutes early, which was not communicated clearly.
• There is a desire for direct communication with the director to address professionalism issues.

Recommendations

Customers are encouraged to arrive 20 minutes early for appointments, as this expectation is not always communicated effectively.

The feedback suggests improvements in communication and professionalism could enhance the customer experience further.

Overall, while the staff's expertise and the facility's environment receive high praise, there are areas for improvement in communication and customer service protocols.