Freedom in Motion Parkour Gym

Freedom in Motion Parkour Customer Feedback

Customers have shared their experiences with Freedom in Motion Parkour, highlighting both positive aspects and areas for improvement. Below is a structured summary of their feedback:

• Friendly and Knowledgeable Staff: Customers appreciate the kindness, helpfulness, and expertise of the staff and coaches.
• Perfect for Energetic Kids: The facility is recommended for children who love to run, jump, and climb, providing a suitable outlet for their energy.
• Engaging Activities: Various activities are organized, with perks offered through memberships, keeping children engaged and excited.
• Positive Environment: The staff, including instructors and office personnel, are commended for being compassionate and supportive towards both students and parents.
• Open Play Sessions: Open play sessions are highly appreciated, with some families attending daily due to their children's enthusiasm.

Birthday Party Service Review

A specific review focused on the birthday party service provided at the gym, detailing several issues experienced during the event.

• Event Preparation and Timing: There were issues with access to the venue for setup, leading to a delayed start in preparations.
• Staffing and Organization: Insufficient staffing led to a lack of coordination during the party, with only one coach managing a large group of children.
• Activity Engagement: Activities were not adequately guided, and a promised special activity for the birthday child was not provided.
• Temperature Control: Uncomfortable temperature conditions were reported, differing from what was previously communicated by the staff.
• Event Conclusion: Customers had to handle cleanup and organization, which was unexpected and led to dissatisfaction.

Overall, while the parkour facility and regular sessions receive positive feedback for their engaging environment and excellent staff, the birthday party service may require improvements in organization and communication to meet customer expectations.