UFC GYM MURRIETA

Customer Reviews Summary

• Customers appreciate the improvements made under new ownership, including additional equipment and a revamped facility.
• The sauna and recovery room are well-liked features.
• Friendly and welcoming staff, with specific mentions of Ari and Moises, contribute positively to the gym experience.
• Cleanliness of the gym is consistently praised.
• Wide range of wellness and recovery options such as Cryo, IR sauna, and massage therapy are valued by members.
• Variety of classes available for all ages and skill levels is a significant draw.

• Cancellation process is reported to be difficult, with customers facing obstacles and unclear procedures.
• Issues with billing, including unauthorized charges and lack of refunds, have been reported by multiple customers.
• Lack of communication and follow-up from the staff during the cancellation process has frustrated members.
• Some customers feel misled about the gym's amenities compared to previous locations.
• Reports of poor customer service, particularly in handling payment issues and accommodating personal circumstances.

Overall Impression

While many customers appreciate the gym's facilities, improvements, and staff, there are significant concerns regarding the cancellation process, billing practices, and customer service. These issues have led to frustrations and dissatisfaction among some members. Clear communication and streamlined processes could enhance the overall customer experience.