LA Fitness

Customer Feedback on Esporta Gym

The feedback from customers highlights various aspects of the gym experience. Feedback suggests both positive and negative experiences, which are crucial for potential improvements and customer satisfaction.

Positive Aspects

• Customers have praised the gym for being one of the better and cleaner options within the LA/Esporta fitness family.
• The gym's large space and decent equipment condition have been noted positively.
• Morning workouts are recommended to beat the crowds, offering a more pleasant experience.

Negative Aspects and Areas for Improvement

• Management concerns have been raised, citing deteriorating conditions and lack of staff involvement in maintaining order.
• Issues with gym bags cluttering spaces and unracked weights contribute to chaos during busy times.
• There is a notable lack of enforcement of rules, such as the "no filming" policy and the presence of underage individuals unsupervised.
• Equipment maintenance is a concern, with delays in replacing damaged or missing items, affecting workout routines.
• Members have expressed frustration over others occupying machines while texting or using phones for extended periods, impacting workout efficiency.
• Sanitation issues were mentioned, such as empty sanitation wipe stations, which impact hygiene and cleanliness.

Overall Experience

While the facility has potential due to its size and equipment, the management's attention to detail and rule enforcement need improvement. Addressing these concerns could enhance member satisfaction and attract more dedicated gym-goers. Positive experiences like engaging trainers and cleanliness during off-peak hours indicate potential for a better overall gym experience.