Powerhouse Gym Murrieta

Customer Feedback Summary

Feedback from members provides insights into various aspects of the gym experience, highlighting both positive and negative experiences.

• Trainer Expertise

  Customers have mentioned the exceptional support and knowledge provided by trainers, specifically highlighting Jeremy for his personalized workout plans and expertise.

• Clean and Well-Equipped Facility

  Feedback suggests that the gym is well-maintained with a clean environment and a wide range of equipment available for both cardio and strength training.

• Friendly Atmosphere

  Members appreciate the friendly and welcoming atmosphere, as well as the approachable and helpful staff.

• Quality Classes

  Long-term members express satisfaction with the variety and quality of classes offered, contributing to a positive gym experience.

• Communication Issues

  Some customers report difficulties in communicating with management, especially when trying to address specific concerns or issues, such as signing up or handling personal matters.

• Customer Service Challenges

  Feedback indicates frustration with the inability to directly speak to managers, which may impact potential new members' decisions to join.

Overall, while many customers are satisfied with the gym's facilities and services, there are areas for improvement, particularly in customer service and communication.