LA Fitness

Customer Feedback Summary

Customers have shared varied experiences regarding staff performance, facility maintenance, and service issues. Below are the key points categorized for clarity.

Positive Feedback

• Janitorial Excellence: The janitorial staff is highly praised for their efforts in maintaining cleanliness and demonstrating excellent customer service skills, despite facing language barriers.
• Exceptional Trainer: Customers commend trainer Yanni for going above and beyond in her sessions, showing understanding and dedication to meeting individual needs.

Areas for Improvement

• Facility Maintenance: The group classroom's air conditioning has been non-functional for a month, creating a hazardous environment in high temperatures. Insufficient fan provision exacerbates the issue, posing health risks.
• Customer Service Concerns: Feedback suggests dissatisfaction with the customer service provided by Chase, the manager. The process of activating a 3-day pass was inefficient, leading to a poor experience for potential new members.
• Contractual Issues: There is frustration over misleading information regarding personal training contracts. Customers report being misinformed about cancellation policies, resulting in financial commitments that contradict verbal agreements.

Overall Impression

While some staff members are recognized for their outstanding service, significant improvements are needed in facility maintenance and transparency in contract agreements to enhance customer satisfaction and safety.