Arrowhead Orthopaedics Murrieta

Customer Feedback Summary for Orthopedic Clinic

• Customers frequently praise the clinic's doctors for being caring and providing excellent advice. One customer mentioned receiving valuable information from a state medical examiner visit.

• The clinic is highly recommended for pediatric care, with specific mentions of successful treatment for Sever’s disease. The staff, including nurses and radiology technicians, are noted for their exceptional service.

• Convenience is a significant highlight, with in-house X-ray services appreciated for saving time and reducing the need for multiple visits to different locations.

• Professionalism and cleanliness of the office are consistently highlighted, with staff being described as kind and attentive. Detailed explanations and patience from doctors contribute to patient satisfaction.

• Post-surgery care for conditions such as meniscus tears receives positive feedback, with staff and new doctors being called friendly and professional.

• A specific negative review highlights a lack of compassion and communication from Dr. Allen, with dissatisfaction due to unmet expectations and delayed appointment times for back pain treatment.

• Concerns were raised about the clinic not proactively obtaining necessary medical reports, which affected the patient's experience negatively.

Overall Impression

Overall, the clinic is highly regarded for its caring staff, professionalism, and convenience in providing comprehensive orthopedic services. However, there is room for improvement in communication and compassion for certain cases, as indicated by individual feedback.