Alexander Orthopaedic Surgery and Sports Medical Center, Inc,

Customer Feedback on Dr. Alexander's Services

Customers have shared their experiences with Dr. Alexander and his services, highlighting both positive outcomes and areas for improvement.

Positive Experiences

• Several patients reported successful surgeries, particularly shoulder reconstructions, performed by Dr. Alexander.
• Dr. Alexander's thorough approach and expertise in the action sports field have boosted patient confidence in his skills.
• Patients expressed satisfaction with the surgical results, noting improvements in shoulder function and overall well-being.
• One patient mentioned returning for another surgery due to their positive experience with the first procedure.
• Recommendations for Dr. Alexander's surgical skills and outcomes are strong among satisfied patients.

Areas for Improvement

• Feedback suggests significant dissatisfaction with the office staff's responsiveness and customer service.
• Some patients experienced issues with communication, such as not receiving necessary medical orders and unanswered phone calls.
• Long wait times and lack of acknowledgment from reception staff were noted as common concerns.
• A patient reported feeling disregarded when discussing medical history with Dr. Alexander.
• The office atmosphere was critiqued for its decor, which some found unprofessional.

Recommendations

It is suggested that Dr. Alexander reviews and enhances his office staff's customer service to improve patient experience. Addressing communication issues and improving wait times could lead to higher patient satisfaction.