Orthopaedic Surgery & Sports Medicine Associates

Customer Feedback Overview

Customers have shared their experiences with various medical professionals and services, highlighting both positive interactions and areas of concern. This feedback provides insights into the care and service received at different medical facilities.

• Dr. Fan is praised for being great.
• Dr. French at Temecula Orthopedic Surgery and Sports Medicine is highly recommended for hip replacement procedures. A patient reported a successful surgery with no pain and easy mobility just one month post-operation.
• Dr. Rahgani is regarded as the best Orthopedic Surgeon in the Riverside area, noted for professionalism and kindness.
• Alana at Corona is commended for her courteous and professional demeanor, going above and beyond to assist with inquiries.
• Dr. Mathew Robinson is recognized as an outstanding professional in the valley, appreciated for his exceptional service.
• Front office staff, including the nurse (possibly named Vanessa) and the X-ray technician, are described as congenial, friendly, and exemplary.

• There is a noted improvement in customer service, particularly in the responsiveness to phone calls.

• A patient expressed dissatisfaction with Dr. Steven’s office regarding a lack of clear communication about referrals and billing issues related to a knee injection procedure.
• There was a lack of follow-up from the billing office, leading to a loss of trust and a decision not to return for future services.

Concluding Remarks

Overall, the feedback suggests a mix of highly positive experiences with particular doctors and staff, alongside some concerns regarding communication and billing practices. These insights can guide potential patients when selecting healthcare providers and highlight areas for improvement in service delivery.