We Level Up California

Customer Feedback on We Level Up Facility

• Many customers describe their experiences as "life-changing" and transformative, indicating significant personal growth and stabilization.
• The staff, including therapists and case managers, receive high praise for their dedication, compassion, and individualized attention.
• Specific staff members are highlighted for their exceptional support, such as Donna, Michelina, Kruise, and Vanessa, who are commended for their roles in aiding recovery.
• Customers appreciate the supportive environment, which fosters hope and a positive outlook on life and addiction recovery.
• The nursing department is noted for its phenomenal care, particularly during the detox process.
• Several customers express gratitude for the aftercare planning and follow-up support provided by the facility.

• Feedback from some customers indicates dissatisfaction with the misleading information provided during the admissions process.
• Promises of services like EMDR and trauma counseling were reportedly not fulfilled, leading to disappointment and frustration.
• Concerns about the facility's marketing strategies suggest an ethical issue, with claims of profiteering at vulnerable moments.
• One customer describes the accommodations and food quality as subpar, comparing them to school cafeteria standards.
• There is a perception of underpaid staff who are unable to rectify issues stemming from false advertising.

Summary

While many customers highlight the positive impact and exceptional support provided by We Level Up, there are significant concerns regarding the accuracy of information shared during admissions and the overall ethical approach to marketing. Addressing these discrepancies can enhance the facility's reputation and trustworthiness.