Dr. Ghassan S. Tooma MD, suite. 330

Customer Feedback on Dr. Tooma and Corona Orthopedic

• Dr. Tooma is praised for his patience and understanding.
• He allows patients to make their own treatment choices without pressure.
• Successful surgical outcomes reported, such as shoulder repair and bilateral knee arthroscopic surgery.
• Recommended by patients to friends and family for orthopedic care.
• Noted for exceptional bedside manner and effective consultations.

• Office staff described as friendly, efficient, knowledgeable, caring, and professional.
• Prompt service with minimal waiting times noted.
• Positive experiences with cortisone injections at both Corona and Murietta facilities.
• Willingness to recommend the practice to others based on overall experiences.

Areas for Improvement

• Some complaints about the front office staff being perceived as unhelpful and arrogant.
• Issues with communication, such as not answering or returning phone calls.
• Concerns about the review process for accepting new patients based on existing medical records.

Feedback suggests improvements in customer service with recent staffing changes, indicating a positive trend for the practice.