The Rehab Group, Physical Therapy

Customer Feedback Overview

Feedback from customers regarding The Rehab Group highlights the quality of care provided, particularly by the physical therapist Aris, along with his team members Liz and Adrianna. However, there are concerns regarding the customer service provided by the new receptionist. Below are the key points mentioned by the customers.

Positive Aspects of The Rehab Group

• Aris, the physical therapist, has over 30 years of experience and is highly praised for his ability to tailor therapy sessions based on individual progress.
• Customers appreciate Aris’s expertise, kindness, and thorough explanations that enhance their rehabilitation experience.
• Support staff, including Liz and Adrianna, are described as awesome, professional, attentive, compassionate, friendly, and knowledgeable.
• The facility is considered superior to other rehab centers, with multiple customers recommending it highly.
• Patients reported excellent care both before and after surgeries, which helped them return to their preferred activities.

Areas for Improvement

• The receptionist, Lisa, has received negative feedback for being disrespectful, impatient, and passive-aggressive.
• Some customers feel that the receptionist's attitude negatively impacts their overall experience with the facility.

Overall, The Rehab Group is praised for its exceptional physical therapy services, particularly through the expertise of Aris and his team. However, addressing the concerns about receptionist interactions could enhance the overall customer experience.