Fast Track Fitness & Physical Therapy

Customer Feedback on Fast Track Physical Therapy

• Compassionate Staff: Bri and John were praised for their welcoming nature and thorough approach to patient care. Bri efficiently scheduled same-day appointments, while John provided detailed evaluations and explanations.
• Effective Treatment: Cat, a physical therapist, was highly commended for her expertise in treating a shoulder injury, avoiding surgery, and improving mobility and strength. Her approach included manual therapy and personalized exercise plans.
• Supportive Environment: Staff members Siraj, Em, and Liz were noted for their encouragement and thorough instruction during gym exercises. Evelyn and Kelly were mentioned for their excellent front office management and handling of insurance concerns.

• Inappropriate Treatment Plans: Several clients felt their specific health needs were not adequately considered, leading to worsening conditions. The insistence on standard exercises, despite medical advice, was a recurring issue.
• Unprofessional Conduct: Negative experiences with staff members, particularly Evelyn, were highlighted. Issues included perceived rudeness and a lack of accountability in communication.
• Lack of Personalized Care: Some reviews mentioned a focus on standard procedures over individualized treatment plans, disregarding patient history and approved treatments like massage and heat therapy.

Overall Recommendations

Feedback suggests that Fast Track Physical Therapy offers a range of experiences. While some patients praised the facility for its compassionate staff and effective treatment, others highlighted significant concerns regarding inappropriate treatment plans and unprofessional conduct. Personalized care and communication improvements could enhance patient satisfaction.