The Rehab Group, Physical Therapy

Customer Feedback Summary

Customers have shared their experiences regarding the services and staff at the facility. The feedback encompasses both positive and negative aspects, providing a comprehensive view of the customer experience.

Positive Aspects

• Exceptional Staff: Multiple customers praise staff members like Renee, Michelle, Cameron, Marcy, and Abe for their compassion, friendliness, and professionalism.
• Welcoming Environment: The facility is described as neat, clean, and makes visitors feel right at home.
• Quality of Care: Customers have noted the high quality of treatment, mentioning the team's outstanding work ethic and teamwork.
• Rehabilitation Services: The rehab group, led by Marcy, is commended for keeping patients healthy and active post-surgery.
• Insurance Management: Renee is highlighted for efficiently managing insurance issues to prevent unexpected charges.

Negative Aspects

• Unprofessional Front Desk: Some feedback suggests issues with unhelpfulness and lack of knowledge at the front desk.
• Incompetence in Services: Complaints regarding the incompetence of certain physical therapists have been noted, leading to customer dissatisfaction.

Overall, the reviews indicate a strong positive sentiment towards the staff and services, despite some areas of concern that need addressing to enhance customer satisfaction.