Rancho Physical Therapy

Customer Feedback on Physical Therapy Center

• Some customers have praised the physical therapists for being knowledgeable and friendly, specifically mentioning Heather Snyder and Kerry Whitaker.
• Assistants are noted to be excellent and helpful, with patients experiencing significant improvements in their conditions.
• Reception staff sometimes described as nice and friendly upon arrival.
• Therapists are recognized for their understanding and financial consideration towards patients' copay concerns.

• Reception staff frequently described as unprofessional and hostile, negatively impacting the overall impression of the business.
• Issues with cleanliness and accessibility of restroom facilities raised, particularly affecting patients with mobility challenges.
• Concerns about overbooking leading to long wait times and insufficient attention from assistants.
• Reports of physical therapists adopting a "tough love" approach that left some patients feeling unsupported and anxious.
• Billing issues, including incorrect insurance processing and collection notices, causing financial distress and legal action considerations.

Suggestions for Improvement

• Improving the professionalism and demeanor of front desk staff to enhance customer experience.
• Ensuring adequate staffing to reduce wait times and improve patient care during therapy sessions.
• Addressing billing and insurance processing issues to prevent unnecessary financial burdens on patients.
• Creating a more compassionate and understanding therapy environment to support patient mental health and recovery.

Overall, the feedback suggests a mixed experience for patients, highlighting the need for improvements in customer service and administrative processes to ensure a positive and supportive therapy journey.