Inland Pain Specialists

Customer Feedback Summary

Feedback from customers reveals a mixed experience with the clinic, highlighting both positive and negative aspects. The following key points summarize the customer reviews:

• Issues with insurance information management, resulting in appointment cancellations.
• Unavailability and unresponsiveness of staff, leading to inconvenience for patients.
• Reports of verbal abuse and unprofessional behavior, particularly from the front desk staff.
• Problems with prescription fulfillment, causing frustration among patients.
• Cash-only co-pay policy without accepting cash payments.
• Concerns over disrespect towards elderly patients and lack of accountability.

• Appreciation for the knowledgeable and considerate doctors and staff.
• Positive comments about the office atmosphere and special treatment of patients.

Customer Recommendations

While some customers express satisfaction with the medical staff and atmosphere, there are strong recommendations from others to seek alternative clinics due to persistent issues with management, customer service, and administrative errors. The feedback suggests addressing these issues could improve patient trust and retention.