All Star Physical Therapy

Negative Feedback

Some customers have raised concerns regarding billing practices and communication issues with All Star Physical Therapy. Key points include:

• Unexpected billing for treatments not rendered, leading to potential overcharges.
• Adjustments to bills after sessions without proper documentation or explanation.
• Concerns about potential insurance fraud due to discrepancies in billing.
• Lack of written communication from the business, relying solely on phone calls for resolution.

Positive Feedback

Many customers have praised the staff and services at All Star Physical Therapy, highlighting their professionalism and dedication. Key points include:

• Friendly and welcoming office staff, enhancing the overall experience.
• Specific praise for physical therapists such as Austin, Aaron, and Cyan for their attentive care and personalized treatment plans.
• Customers appreciated the teamwork and supportive environment provided by the therapy team, including Nate, Mark, Greg, and Alyse.
• Successful recovery and improvement in physical condition due to effective treatment plans and exercises.
• Fast response times and excellent communication from staff members.
• High recommendations from clients who felt genuinely cared for and supported.

Conclusion

While there are significant concerns regarding billing practices that need addressing, the quality of care and professionalism of the staff receive high praise from numerous customers. These positive experiences suggest that the therapists at All Star Physical Therapy are committed to patient recovery, though improvements in administrative processes could enhance overall customer satisfaction.