CORE Physical Therapy

Customer Feedback on Staff and Service

• Customers have mentioned the staff as "awesome," with specific praise for their kindness and professionalism.

• Several reviewers were referred by their physicians, indicating a trusted reputation among medical professionals.

• Individual staff members like Marina, Kylie, Abbey, and Andrew received positive recognition for their supportive and motivational approach.

• The atmosphere is described as positive, which is a significant factor in customer recovery and satisfaction.

• Choice Physical Therapy, Inc. is noted for its clean environment and professional, friendly staff, making it highly recommended by customers.

• Feedback suggests that the office staff, specifically Marina, can be rude and unprofessional at times, leading to dissatisfaction.

• Issues with appointment scheduling and lack of communication have been problematic, causing inconvenience to customers.

• There is concern over the lack of apology or compensation for canceled appointments without notice.

Overall Recommendations

While the majority of the feedback highlights a supportive and professional team that aids in recovery, there are notable concerns regarding the administrative staff's approach to customer service. Improvements in communication and handling of appointments could enhance the overall customer experience.