All Star Physical Therapy

Customer Feedback Overview

Feedback from customers highlights both positive experiences and areas needing improvement at the physical therapy center. Below are the key points derived from customer reviews:

• The environment is described as positive and welcoming, encouraging repeat visits.
• Staff members, including Mira, Dawn, and Skylar, receive praise for their professionalism and relational approach.
• Chris is noted for his clear explanations and ability to communicate in Spanish, enhancing the experience for diverse patients.
• Patients have reported significant improvement and a comfortable healing environment.

• Time management issues were mentioned, with sessions sometimes lasting longer than necessary due to waiting periods.
• Billing practices require better communication, with unexpected charges causing dissatisfaction among patients.
• Some customers experienced delays and lack of follow-up from the billing center, leading to frustration.

Summary of Experiences

Overall, customer feedback suggests a highly professional and supportive staff that positively impacts patient recovery. However, improvements in session time efficiency and transparent billing communication could enhance the overall patient experience. The center's ability to provide a welcoming atmosphere and effective treatment is evident, but attention to administrative processes is necessary to maintain customer satisfaction.