Rancho Physical Therapy

Customer Feedback on Therapy Services

• Customers have praised the professional and caring nature of the therapists, specifically mentioning Lawrence, Megan, Ranier, and Julian for their attentive and personalized approach.
• The supportive and friendly staff have been highlighted, with specific thanks to Heather, Megan, Chelsie, Jeanette, Kayla, and Sammy for their great care.
• The atmosphere at the facility is described as productive and agreeable, contributing to positive therapy experiences.

• Therapy sessions are tailored to individual progress and goals, significantly aiding in the recovery of injuries, such as broken elbows and shoulder issues.
• Patients have expressed that the therapy received has been crucial to their healing process.

Customer Service

Front office staff, including Amanda, Manny, and Alex, have been appreciated for their helpfulness in managing schedules and facilitating appointments, ensuring a seamless experience.

• Some customers experienced scheduling issues, noting that overbooking led to cancellations and difficulties in accessing therapy services.

• Returning customers have demonstrated high satisfaction by opting to pay out of pocket for additional therapy sessions, indicating strong trust and appreciation for the care provided.

Overall, feedback suggests a high level of satisfaction with both the quality of care and the supportive environment provided by the therapy center.