Hand and Stone Massage and Facial Spa

Customer Feedback on the Massage Experience

The reviews provide a comprehensive view of customer experiences at the massage facility. Below are the key points highlighted by customers.

• The facility has a welcoming and friendly atmosphere. Customers felt comfortable and well-attended by the staff, especially Michelle at the front desk.
• Many customers praised the skill and attentiveness of the massage therapists. The therapists were described as attentive, ensuring to focus on customer needs and preferences.
• The use of heated tables and the option to customize the massage to client requests were well-received.
• Some customers appreciated the sauna experience before their massage, which helped in relaxing their muscles.
• Effective management response to negative experiences resulted in some customers willing to return, highlighting the benefit of proactive customer service.

• There were concerns about the handling of gift cards, with discrepancies in promised rates leading to customer dissatisfaction.
• Customers expressed frustration over miscommunication and lack of follow-through on pricing agreements.
• A few customers noted issues with the staff's health during sessions, which affected their comfort and relaxation, particularly concerning for pregnant clients.
• Some logistical challenges were mentioned, such as schedule mix-ups and non-soundproofed walls affecting the serene environment.

Conclusion

Overall, feedback suggests that while the massage experience and customer service are generally positive, there are areas for improvement, particularly in communication and adherence to pricing agreements. Addressing these issues could enhance customer satisfaction and retention.