Sunrise Massage

Customer Feedback Overview

Feedback suggests mixed experiences at this massage establishment, with positive comments highlighting certain aspects and negative feedback pointing to specific issues that need addressing.

Positive Experiences

• Friendly staff and efficient service, as noted by several customers.
• Easy appointment scheduling, with specific praise for Mary’s exceptional massage skills.
• Clean and cozy environment with accommodation for last-minute appointments.
• Long-term customer loyalty due to satisfaction with massage therapists like Lucy and Susan.

Areas for Improvement

• Some customers experienced discomfort due to excessive use of oil during massages.
• Concerns about the cleanliness of the massage beds, specifically unpleasant smells.
• Issues with background noise and distractions, including staff watching videos and cooking sounds.
• Language barriers and communication gaps, leading to confusion about procedures and expectations.
• Music selection during massages was not relaxing for all customers, with repeated tracks causing irritation.
• Instances of gender preference for masseuses not being honored, leading to dissatisfaction.

Recommendations for Improvement

• Address hygiene concerns by ensuring all equipment, including massage beds, are clean and odor-free.
• Enhance communication skills of staff to improve customer experience and satisfaction.
• Review and update the music playlist to ensure a relaxing atmosphere for all clients.
• Respect customer preferences regarding masseuse gender and ensure accurate scheduling.
• Minimize background noise to maintain a tranquil environment during massages.

While the establishment receives praise for its friendly staff and skilled therapists, addressing feedback regarding hygiene, communication, and environmental distractions could improve overall customer satisfaction and loyalty.