MC Thai Massage

Customer Feedback Summary

• Customers frequently highlight Annie's exceptional skills and her ability to alleviate pain, particularly mentioning improved mobility post-massage.

• The use of unique Thai tiger balm by Annie is a notable feature, providing an exotic touch to the massage experience that customers appreciate.

• Many customers commend Annie for her attentiveness, ability to identify problem areas, and the personalized pressure application according to customer preferences.

• Positive interactions with Annie are emphasized, with many customers appreciating her conversational nature and the home care tips she provides.

• The salon's ability to accommodate same-day appointments, even when the website was not functioning, is appreciated by customers.

• Some customers report dissatisfaction with their deep tissue massage experiences, highlighting communication barriers and perceived decline in service quality.

• Instances of cultural insensitivity were noted, as some customers felt uncomfortable with remarks made during their visit.

Overall Impression

Feedback suggests a generally positive experience for those receiving services from Annie, with her skills and customer service receiving high praise. However, there are concerns regarding inconsistency in service quality and communication challenges with other staff members. Addressing these issues may enhance overall customer satisfaction and reputation.